Returns & Exchanges

At Mysterious, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns or exchanges on all unworn items. If your piece doesn't fit the vision, our seamless return process ensures your experience remains effortless.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags are attached and the garment is in its original condition.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, your refund or exchange will be processed within 5 to 7 business days to your original payment method.